A Landlord Journey; Video Testimonial

21 March 2018

As an Estate Agent in Bournemouth, covering the entire BH postcode, we value customer feedback. In fact, we welcome it. We feel it is integral to improving our standards and always striving to be better in and out of the workplace.

In line with this thinking we recently asked some of our customers if they would share their insights of Lovett with us. Here we meet Leia Valenari, a first-time Landlord, who has now been with Lovett for over four years.

Leia shares her experience below, we hope you find her insights useful.

Don’t forget, our dedicated Lettings team are on-hand six days a week and would love to help you make the most of your property, whether you are a Landlord or a Tenant.

Lovett REVIEWS

C H

13:25 22 Oct 21

K P

13:23 22 Oct 21

13:22 22 Oct 21

Fantastic local estate agent. Got an offer at asking price within two days and helped a rather struggled purchase through to completion. Straight onto any issues and helpful at every possibility. Clair Clarke who helped with completion of the sale was brilliant. Thank you for your assistance.

Tim K.

10:32 20 Oct 21

We’ve just completed on our first home, James and Abbey made the whole process stress free. Abbey was the agent that first showed us the property and she was lovely and told us loads of information. James was very good at keeping us updated throughout the whole process never felt like it was hard to get hold of anyone so we always knew what was happening! Would highly recommend😊

megane S.

18:22 11 Oct 21

Stress free move, great quality apartment with a professional team. Cailey was very helpful/welcoming

Katy D.

09:45 09 Oct 21

I recently bought a flat through Lovetts in Bournemouth, they were fantastic throughout the process, Clair in particular was very responsive and contacted the vendors for me with several questions, which really sped the whole process up.

Pippa G.

10:17 23 Aug 21

Me and my husband just purchased a house through Lovetts and I can't complain at all! We did have a bit of a long journey before finally exchanging which was stressful but Clair who was our main contact towards the end made sure to always keep us in the loop and worked so hard to get everything sorted, she was lovely to deal with! Would definitely recommend 😊😊

Jennifer J.

19:46 20 Aug 21

We bought a flat through Lovetts and have had friendly and professional service from start to end. We cannot thank Clair enough for her help throughout our sale. She has always been at the end of the phone to answer any questions we have and has always kept us updated in a timely fashion. Massive thanks to the whole team!

Hanna B.

19:42 20 Aug 21

Staffs are really good and helpful especially Cailey and Louise we dealt with. we were able to rent a house through Lovett and had overall a good experience.

Jinu A.

20:25 18 Aug 21

Friendly professional service.Excellent service from Dave and colleagues at Lovett estate agent.Special Thank you Clair for all your help throughout it was really appreciated.Highly recommend

Lynn B.

18:01 07 Aug 21

Denado S.

09:30 03 Aug 21

The staff were amazing from the viewings to keeping us updated on the process of moving. The Poole office staff were very friendly. Overall a great company.

Mel B.

08:47 26 Jun 21

I researched about 4 different Letting Agents. I liked the rates charged by Lovett the most, and although all the agents were lovely, I decided to go with Cailey. I was not disappointed and a lovely new tenant the next day at the full rental price agreed.

Moira D.

09:26 10 Jun 21

For some, selling a property is a rare experience that requires guidance and clear explanations with a prompt response to questions asked. By introducing the team members who will play key roles in the sales process it gave me more understanding of the timescales and processes, all very helpful when I am in a different country and restricted by travel regulations due to the pandemic. I felt reassured on many occasions when contacting any of the team by phone - they all understood my property and where we were in the sales process, making me feel valued. A great professional team. Thank you.

Jackie K.

06:55 18 May 21

I would just like to take this moment to say thank you to James And Abbeyand the team at Lovett's for giving us so much help,nothing was to much trouble always there when I needed advice, A very professional job well done.thanksSally Waterhouse

Sally W.

10:14 12 May 21

Thank you all at lovetts Poole. For your great service. Great people you did everything possible that you could do to help me. Knowing that I am not the easiest person to deal with they were really on the ball very professional. They deserve 6 stars thank you James and Abbey very much again for all your help and your hard work 👍

Pauline G.

16:20 07 May 21

This was such a positive experience from viewing to getting the keys. They treat you like a human being and not just a number. They consider everything and are very warm and welcoming (which I've never experienced with a letting agency) Cailey in particular was fantastic she was friendly, helpful, professional and patient. She supported us throughout the whole process that could have been very stressful but she made ita breeze. Would recommend to all!! Best experience I've ever had with letting agent.

M A

17:55 27 Apr 21

James, Abbey and the team did an amazing job for us in successfully marketing our property and then helping to complete the sale.The photos and video they put together were professional and of high quality- it generated instantly a full week of viewings.We didn’t though need the full week - it sold after the viewings on the first day, with many offers tabled by very happy prospective buyers.Lovett then recommended a conveyancing team who completed in six weeks, with James continuing to support both the buyers and us with questions and any paperwork etc.Lovett had successfully rented the property out for us for two years previously and we are delighted with their service over the years.Highly recommend them across all their branches in the area.

Rhianna E.

15:08 27 Apr 21

G T.

15:13 08 Apr 21

I have been very happy with the service from Cailey. She has been very helpful, cooperative and involved to find us a lovely new home. She is also always happy to text me back at any time if I had any questions. I give you maximum of points as you deserve it. As a person you are lovely and involved 100% in everything that you do. Thank you for all your help Cailey

Carmen T.

18:44 07 Apr 21

Amazing customer service, the whole team have been brilliant! Within a week of putting my house up for sale it got the full offer first time! Thank you everyone for all your help, I wouldn’t go with any other estate agent! Thanks again xxx

Beth S.

09:47 30 Mar 21

Elena B.

18:52 25 Mar 21

This is the first review in 40 years i have given regarding an estate agent.James came as agreed, took photo's and a video tour, and put the house on the market the next day as he said. We then received a call and email confirmations from Abbey regarding 8 viewings within 24 hours and have accepted an offer. (not the highest). The service and professionalism has been second to none. Fantastic service, really pro-active and extremely well escorted viewings by Abbey amazing to say the least. Thank you and can't recommend Lovett's enough.

Mark K.

16:34 22 Mar 21

I would highly recommend the team at Lovett - they say moving house is one of the most stressful events in your life and they are not kidding BUT Clair supported me through the whole process, she went way above my expectations. The quality and attention to detail of the sales team was excellent - I was regularly kept up to-date with what was happening on the general market but also provided with solutions to ensure I secured a buyer to a successful conclusion. I cant thank them all enough.

Sandra S.

14:35 09 Mar 21

Lovetts have looked after our rental property for over 7 years with faultless expertise. Staff are always friendly & willing to help nothing is too much trouble. On selling our property they have been exemplary & we would recommend them to anybody wishing to sell or let a property.We would like to thank James, Poppy, Annabelle, Emma, Abbey, Zdenka & most of all Clair for their fantastic help & support over the years from letting to selling our property.

Susan D.

10:17 05 Mar 21

Bought a 3 bedroom house through Lovett. Been dealing with Poopy and Clair. It was a pleasure dealing with them both. Great customer service and quick response.Thank you very much.

Sergiu D.

15:11 26 Feb 21

Emma was fantastic, really friendly & was knowledgeable about the property I was viewing. Prior to meeting her there the office were great to deal with and keeping me up to date. Highly recommend Lovett and huge thanks again to Emma x

Michelle B.

14:34 25 Feb 21

I found Lovetts to be the best estate agents I’ve dealt with when buying a property.Quite a long and sometimes frustrating process was made a lot more bearable by the professionalism and helpfulness of the Lovetts staff, especially Clair.I would definitely recommend and I would happily use their services again.

Damian G.

19:05 17 Feb 21

Amazing experience with the team, first of all James was fantastic showing me around the property. Then Clair took over to deal with the next stages, who was amazing, so responsive, friendly and just gets the job done. Couldn’t have asked for a better person to guide me through the process. Thank you to the whole team!

Marta Z.

17:16 05 Feb 21

Found Lovett to be very prompt and professional as well as pleasant to deal with. Clair, Julian and Abbey were all very good. Unfortunately our purchase fell through at a late stage but this was no fault of Lovett. I'd be very happy to deal with them again in the future.

Paul B.

19:21 04 Feb 21

Andrew A.

16:17 08 Jan 21

Thank you so much for help,the best team I ever work it,I will recommend to all my friends

Ana E.

07:09 20 Nov 20

Have 5 star to help you during these times.

Damian B.

14:15 17 Nov 20

As a buyer of a house through Lovett I experienced a first-class service. They are always willing to go the extra mile and provide a very professional service. Clair and David were great agents throughout the process and were very helpful. I would highly recommend using Lovett International.

Tom H.

10:14 11 Nov 20

Very professional and proactive. When selling our house, their proposals resulted in finding a buyer very quickly and though the legal and financial process (through no fault of Lovett) was problematic and stressful at times, Lovett worked non-stop to see it through to completion. The entire team were excellent but a special mention for Clair Clarke who managed the sales progression, tirelessly chasing solicitors, brokers and buyers, and providing frequent updates to us throughout. Outstanding.

Stu

14:39 06 Nov 20

I've bought a house through Lovett and now they have found tenants for another property of mine. The staff are so professional and always have a smile. They listened to what I wanted and found what I wanted - well done.

Sue B.

16:33 03 Nov 20

Abbey has been a great help in my search for a new home. Professional, knowledgable, friendly, very helpful in communicating with the seller to help ease what would otherwise have been a stressful move, and a fantastic sense of humour. Thank you Abbey!

Bill H.

19:07 21 Oct 20

Shannen M.

14:11 13 Oct 20

CARLOS P.

13:31 27 Sep 20

Nice people.!!

Darin A B.

13:45 22 Sep 20

James C

14:56 13 Sep 20

Extremely knowledgeable and helpful with our house search. All staff we dealt with were courteous and patient and went over and above to help us. A special mention to Claire who was excellent at keeping the process on track and ensuring all deadlines were met. Five star service.

Michelle O.

15:17 01 Sep 20

Giovanna

15:00 17 Aug 20

I have been a tenant through Lovett International for over 10 years and have always received a professional and reliable service from them. With great staff like Abi from Lettings I would highly recommend this company to anyone who is looking to rent a property.

Alex D.

16:31 31 Jul 20

James E.

14:14 27 Jul 20

Clair Clarke has been the most outstanding ambassador for Lovett's. Throughout the most incredibly difficult process of the sale of my husband's late parents' property, Clair has been our absolute rock! She has been the epitome of professionalism, whilst becoming a friend and our source of sanity and sensibility in the face of massive adversity. Words are utterly inadequate to express our gratitude and praise for her dedication and mediation skills. We cannot recommend her highly enough! Thank you Clair and your team at Lovett International, Bournemouth.

Tracey C.

20:00 18 Jul 20

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A Landlord Journey; Video Testimonial

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