The following information constitutes our privacy notice. In this document, “we”, “our”, or “us” refer to RentalsBuy Ltd & Oliver Daniel Ltd both trading as Martin & Co.
In keeping with the National Trading Standards Estate Agency Teams guidance on transparency of fees involving property sales, this disclosure form acts as confirmation of fees, commission payments or other benefits that we may receive from third party service providers for recommending their services to you.
Whilst we carefully select the providers we work with and offer these services as we believe you may benefit from them; You are not under any obligation to use the services of any of the recommended providers, and should consider your options before accepting any third parties’ terms and conditions. Referral fee payments are separate from any fees you are obligated to pay for these services and/or any obligation to pay our own fees or commission. Should you accept our recommendation the provider is expected to pay us the corresponding referral fee;
We offer an auction service which is operated by Town & Country Property Auctions. Should you accept the auction services and a sale of your property completes through the auction, we may receive a percentage of the auctioneer’s fee, typically 50% per transaction.
Where applicable, we may recommend conveyancing services to you through Dutton Gregory LLP Solicitors or an equivalent firm. These services are optional, however, should you use their services, we will receive a referral payment, typically £160 + VAT per referral, upon a successful sale completion.
Where applicable, we may recommend financial services to you through Smart Advice Financial Solutions Limited. These services are optional, however, should you decide to use their services we may receive a referral payment, typically 10% of the product fee.
Where applicable, we may recommend financial services to you through Life Insured Ltd. These services are optional, however, should you decide to use their services we may receive a referral payment, typically 10% of the arrangement fee.
Where applicable, we may recommend surveyor services to you through Cosey Homes Ltd. These services are optional, however, should you decide to use their services we may receive a referral payment, typically 10% of the quoted survey cost.
Where applicable, we may recommend removal services to you through Pickfords Move Management Limited trading as Pickford’s. These services are optional, however, should you decide to use their services Lovett International Ltd may receive a referral incentive, typically 7.5% of the quoted move cost.
14.4% Including VAT (12% + VAT)
12% Including VAT (10% + VAT)
10% Including VAT (8.35% + VAT)
50% Of 1 Months’ Rent + VAT (Subject To A Minimum Fee of £800 + VAT)
For multiple properties our fee structure may differ.
Full Landlord Schedule of Fees
The complainant must submit the complaint in writing to the branch in which you wish to make your complaint against; Martin & Co Poole/Bournemouth
This complaint should be acknowledged within 3 working days
We should reply with a written outcome of investigations carried out within 15 working days of the complaint.
If in exceptional circumstances an extension to the investigation needs to be made, we will inform the complainant before the expiry of the 15 working days and provide a new date of completion, no more than 15 days later.
If the complainant is dissatisfied, they must inform us so that the complaint will be reviewed.
We will provide a written statement expressing our final view – this will be sent no later than 15 working days later.
A consumer has 12 months to refer a complaint to The Property Ombudsman (TPO). Correspondence for the Property Ombudsman; Email: admin@tpos.co.uk Tel: 01722 333306
If you feel we have not sought to address your complaint within 8 weeks you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint.
If we have replied and you are still not satisfied after the last stage of the in-house complaint procedure, you can request an independent review from the Property Ombudsman without charge. They will provide a referral to binding arbitration in accordance with the rule of the Property Ombudsman.
